FAQ

📦 How long does shipping take?

Shipping times vary depending on your location:

  • USA & Canada: 5–10 business days

  • Europe: 10–14 business days

  • Rest of the world: 10–14 business days

Please note that processing time for all orders is typically 2–4 business days.

🔁 What is your return and refund policy?

We accept returns for defective or damaged items. Please contact us within 7 days of receiving your order with a photo and description of the issue.
Custom items cannot be returned unless faulty.
For full details, please visit our Refund Policy.

🛍️ Can I customize a product?

Yes! We offer personalized designs on T-shirts, mugs, and more.
Contact us via the Contact page or email us at floartcreativedesign@gmail.com with your request.

💳 What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment methods supported by Shopify.

📧 I haven’t received my order – what should I do?

If it’s been more than the estimated delivery time, contact us with your order number, and we’ll look into it immediately.
We're happy to help!

🧾 Do you offer bulk orders or collaborations?

Yes, we love working on special projects! If you're interested in bulk gifts or business collaborations, please reach out to us directly.

✉️ Still have a question?
You can always contact us here and we’ll get back to you within 24–48 hours.